Customer Support and Reporting

1. Report content

The current post and comment menu lets you submit a reason and optional details. Reporter identity and report records are not shown to other users.

• For immediate physical danger, contact local emergency services rather than waiting only for an app report.
• Pixel, signature, and archive-comment reports, user blocking, server-side minimum harmful-text filtering, and moderator review tools are available. Appeals and response targets use official support. Moderation evidence has an ordinary retention target of up to 180 days after case closure, with extensions only for law, security, or an unresolved dispute.
• Copyright, privacy, and other rights reports may be sent to playcontinue00@gmail.com. Initial review targets are 4 hours for urgent safety, 12 hours for very high risk, 24 hours for high risk, and 48 hours for ordinary reports.

2. Helpful details for a support request

• App version and build, device model, and operating-system version
• UTC time of the problem, canvas type and mode, and coordinate
• Steps that reproduce the problem and a screenshot without personal information
• Never send your password, Apple or Google verification code, a complete authentication token, a full store receipt, or a purchase token. Support may ask for a limited store order or transaction reference.

3. Account and privacy

Profile currently provides sign-out. A nickname can be changed once immediately and then every 30 days; ordinary country-badge changes are unavailable.

Requests for access, correction, restriction, or appeal may be sent to playcontinue00@gmail.com. Account deletion can be requested from Profile or from ONEPIX's public deletion page without access to the installed app.

4. Purchase, subscription, and refund support

For a missing PIXEL+ entitlement, sign in to the same store and ONEPIX account, then use Restore Purchases. Completed consumable acorn packs are not restorable; if a verified top-up is missing, contact playcontinue00@gmail.com with the store, approximate UTC time, product, and limited order or transaction reference—never a full receipt or purchase token.

Manage or cancel PIXEL+ in the App Store or Google Play subscription settings. Refund eligibility and decisions follow the store’s policy and applicable law. Account deletion does not cancel the subscription.